Terms & Conditions

Terms of Business for Services Effective 1st April 2022

General

Wild Paws Pet Care have full liability insurance, are First Aid trained and DBS checked. 

Wild Paws Pet Care will arrange a free ‘Meet Greet’ session with all new clients, this MUST be completed before any dog walking or pet sitting service is booked.

Wild Paws Pet Care hold the right to refuse commencement of any services until all information and permissions are given, either by filling in the forms provided or the forms available on our Online Portal.

The client gives Wild Paws Pet Care permission to enter and visit their property to carry out the booked service at the pre-arranged time and date specified. 

The Client agrees that, by signing the key holder waiver form, this will indemnify Wild Paws Pet Care in full against any liability arising from loss or damage to the property or its contents, in present and future circumstances. 

Wild Paws Pet Care advise clients to notify neighbours that Wild Paws Pet Care will be visiting the client’s home in their absence. 

The client must ensure that their pet is in good health, free from fleas and adequately wormed. If Wild Paws Pet Care believes that your pet is not in good health, we reserve the right to seek veterinary advice and treatment on your behalf and you will be liable for the veterinary fees incurred. The client is also responsible for any veterinary fees and associated costs (e.g. call out fees) that are incurred during their absence and whilst in the care of Wild Paws Pet Care, including any illness that may develop, or injuries sustained during the course of their care. The Client authorises the staff of Wild Paws Pet Care to seek veterinary advice and/or treatment as they deem necessary; where possible this will be carried out by the client’s usual/preferred vet, but this cannot be guaranteed (e.g. in an emergency) and the client accepts that the staff of Wild Paws Pet Care may at their discretion use any registered vet.

A maximum amount to spend will also be agreed beforehand. All efforts will be made to contact the client in the event of an emergency. We recommend clients provide us with the contact details of at least two trusted 3rd parties in case we are unable to contact the client. However, Wild Paws Pet Care reserve the right to make decisions regarding the health of the clients pet, provided it is at all times acting in the best interests of the animal and on the advice of a veterinary surgeon. You, the client is responsible for the payment of all veterinary fees and costs incurred, immediately upon collection of the animal from the veterinary surgery, or as agreed by the practice. If Wild Paws Pet Care incurs any costs or veterinary charges, the client agrees to reimburse Wild Paws Pet Care in full immediately.

Wild Paws Pet Care will make adequate steps to ensure your home is safe and secure in your absence, however Wild Paws Pet Care cannot be held responsible for any burglaries or any accidents caused by your pet(s).

Wild Paws Pet Care will not be responsible for any damage caused by the pet in the owner’s property while the owner is away.

Wild Paws Pet Care will administer medication at the request of the client, providing clear instructions are given. Wild Paws Pet Care will not be responsible for any issues or adverse reactions caused as a result of the administered medication.

Wild Paws Pet Care is not liable for any injury or damage caused or incurred by the client’s pet escaping because of faulty or ill-fitting lead/collar. 

For pets that are micro-chipped it is the owner’s responsibility to ensure the correct details are held by the necessary company, in the unlikely event that their pet is lost.

Wild Paws Pet Care will moderately use treats when rewarding good behaviour. The Client is responsible for accurately completing the new client form provided or on the online portal, detailing any allergies, intolerances, or special feeding your pet requires. Should your pet require specific treats due to allergies, intolerances, or special feeding, these are to be provided by the client.

Wild Paws Pet Care will properly dispose of all pet waste when away from the household. If pet waste is within the household or garden, we request that customers advise us where to correctly dispose of waste. 

We are a family run, small business. In the unlikely event that any unforeseen circumstances arise, which cause us to cancel your booking we will endeavour to give at least 24 hours notice.

We will endeavour to be at every scheduled appointment on time, but we are a mobile service and can be affected by unforeseen circumstances such as, adverse weather, traffic etc. 

Dog Walking

All dogs will be subject to a  free initial assessment by Wild Paws Pet Care staff prior to using Wild Paws Pet Care Services. Wild Paws Pet Care reserves the right to refuse admission to any dog deemed in their absolute discretion to be, or have the potential to be, dangerous or disruptive. 

All dogs being exercised must be fully vaccinated and on a regular flea and worm control regime.

Wild Paws Pet Care reserves the right to refuse admission if the client fails to provide adequate proof of vaccinations including bordetella (kennel cough), or the vaccinations are found to be expired or otherwise incomplete. 

The Client accepts that even though their dog is vaccinated against Bordetella (Kennel Cough) there is a chance that their dog can still contract Kennel Cough. The Client agrees that they will not hold Wild Paws Pet Care responsible if their dog contracts Kennel Cough while attending. 

The Client agrees that, in accepting their dog, Wild Paws Pet Care has relied on the client’s representation that their dog is in good health and has not harmed or shown aggression or threatening behaviour toward any person or any other dog. 

The Client agrees to take any necessary measures or precautions to ensure that their dog is continuously free of contagious, infectious, or otherwise communicable diseases. The Client further agrees to notify Wild Paws Pet Care immediately of any infectious and/or contagious disease or conditions their dog has been exposed to or is affected by. Such diseases and conditions include, but are not limited to: Distemper, Hepatitis, Kennel Cough (Bordetella), Parvovirus, Corona virus, Worms, Lyme disease, Fleas, Pregnancy, Infectious Skin Diseases, and Intestinal Parasites. Wild Paws Pet Care reserves the right to refuse admission until satisfied that the condition is resolved. 

The client confirms that their dog(s) is not on the banned breed list in accordance with UK law. 

The client confirms that their dog(s) is not under a Dog Control Order and that if this should change, they will inform Wild Paws Pet Care prior to their next arranged service. 

The client will declare any history of human/dog bites to Wild Paws Pet Care 

during the consultation .

The Client agrees to notify Wild Paws Pet Care immediately of any unwelcome, aggressive, or dangerous behaviour of their dog that has potential to cause harm to any other dog or individual. 

Although Wild Paws Pet Care holds Public Liability insurance, wherever possible pets should be insured by the client. If the client does not wish to take out pet insurance, separate public liability Insurance for their dog is recommended, which can be obtained from organisations such as ‘The Dogs Trust’ for a small annual fee. 

In accordance with The Control of Dogs Act 1992 any dog in a public place MUST wear a collar with the name and address including postcode of the owner engraved or written on it, or on a tag, whether the dog is microchipped or not. 

The Client agrees to ensure their dog has not eaten in the hour before the scheduled pick-up time by Wild Paws Pet Care, this allows sufficient time to digest food before any exercise or play. This will reduce the risk of the potentially life-threatening condition, Gastric Torsion (bloat). 

The Client agrees to provide keys/arrange access to the dog for the agreed 

appointment; Failure to do so will result in a cancellation for that day’s service and will be paid in full by the client. 

If you are happy for your dog to be exercised off the lead, please ensure she/he will return upon command. Your dog will not be let off the lead without your consent. However, all new dogs are very likely to be walked on the lead for the first 3 months. 

Wild Paws Pet Care will only let dogs off the lead once an ‘off the lead consent form’ has been signed and will remain at the discretion of Wild Paws Pet Care staff. 

Wild Paws Pet Care offers a service where dogs co-mingle in a group. The client accepts that during the course of normal dog play their dog may sustain injuries. All dog play is carefully monitored to avoid injury, but scratches, punctures, torn ligaments, or other injuries may occur despite the best supervision. 

Bitches may not attend Wild Paws Pet Care while in season or pregnant. Wild Paws Pet Care reserves the right to refuse admission if these criteria are not met. 

The client understands that animals are unpredictable and Wild Paws Pet Care cannot be held responsible for mishaps to the dog(s) including, but not limited to, any dog(s)’s refusal to take medication, escaping, biting, or ingestion of foreign materials resulting in injury or accidental death.

Should your dog impregnate or be impregnated by another dog while under our supervision, Wild Paws Pet Care bears no responsibility for any consequences including any financial damages. 

Wild Paws Pet Care will inform the client of any incident or anything they notice about the dog(s) which the owner should know.

The Client is solely responsible for any and all harm or damage caused by their dog while it is under the care of Wild Paws Pet Care or is using any other services provided by Wild Paws Pet Care and agrees to indemnify Wild Paws Pet Care in full against any liability arising from such harm or damage to third parties. 

If dogs require a quick towelling off after walks, towels must be provided and left by the front door. Wild Paws Pet Care cannot be held responsible for any dirt/mess made by your dog in your home after any walk. 

Wild Paws Pet Care will apply personal judgement as to whether a walk is cut short or cancelled due to extreme weather conditions (ie, heat, ice, torrential rains, thunderstorms etc) for the safety of both the dogs and the walker. Wild Paws Pet care will follow the clients previously agreed extreme weather plan, in this situation. The extreme weather options are as follows:

*** If the booking hasn’t commenced, the client can cancel the appointment altogether, at no   cost to the client.

***  If the booking hasn’t commenced, Wild Paws Pet Care will still attend the 

booking, however, they will replace the walk with a toilet break and house play,  

giving mental stimulation and company, incurring the same cost as the original 

booking.

***  If the booking has already commenced and the weather conditions become unsafe, the walk will be shortened, which will result in the client only being charged for the shortened booking.

***  If the booking has already commenced, Wild Paws Pet Care staff can stay for the duration of the time booked; however instead of a walk, a toilet break and house play giving mental stimulation & company can be provided for the same cost. 

The Client agrees that Wild Paws Pet Care is not responsible for any lost, stolen, or damaged leads, collars, tags, clothing, or any other item left with their dog. 

The Client consents to their dog being photographed, videotaped, and/or used in any media or advertising by Wild Paws Pet Care. All such media remain the property of Wild Paws Pet Care.

Home Visits

The client accepts that Wild Paws Pet Care is not liable for injury, disappearance or death of any pet that has access to the outdoors. The client accepts that the use of a cat flap or dog flap increases the risk of accident to their pets  safety. The client accepts that the life expectancy of some pets (rats, mice etc) can be very short and unexpected death can occur, which is beyond the control of Wild Paws Pet Care.

The client must provide all items necessary for pets to be cared for in the client’s absence (i.e. food, water, medication, cat litter, leads, tags, collars etc). Should pets require any additional supplies whilst in the care of Wild Paws Pet Care, these will be purchased and added to the final bill. 

When litter trays are present, we request a scoop, plastic bag, any required cleaning spray and fresh cat litter. This is also applicable for any caged animal requiring cleaning. 

Bookings & Cancellations

Wild Paws Pet Care request booking to be ideally made 24 hours in advance to avoid any disappointment. However, if existing clients require last minute care, Wild Paws Pet Care will endeavour to accommodate your pet’s requirements, providing they are arranged and confirmed by Wild Paws Pet Care staff. Last minute appointments are not available for new customers as a ‘Meet and Greet’ must be arranged before any service commences. 

Wild Paws Pet Care requests that cancellations be made no later than 24 hours before a booking is due to take place unless there are unforeseen circumstances. Cancellations within the 24 hours prior to the booking may invite a cancellation fee of 25%. 

Payment Terms

Wild Paws Pet Care prefers payment by card via our online booking portal. Should you be unable to book appointments online, we have various payment facilities, and we are happy to try and accommodate what fits best for you. 

Invoices will be issued via the online portal on Friday of each week and Wild Paws Pet Care would appreciate payment by the following Friday at the latest,  unless alternative payment methods have been prearranged. 

If you are unable to make a weekly payment due to exceptional circumstances, we will accept one week’s delay. 

Failure to pay may result in services being suspended until all outstanding payments have been received.

The terms & conditions of this document apply to all pets owned by the client, including any and all new pets that the customer obtains on or after the date this document. 

No variation of these terms and conditions will take effect unless confirmed by Wild Paws Pet Care in writing.